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Our Legal Position and What It Means for You

This page sets out how bdt3 operates from a legal standpoint, what governs your account, and how eligibility works depending on your local law and region.

Jurisdiction-dependent accessAccount terms apply at registrationbKash, Nagad, Rocket covered by wallet policyContact support for policy queriesBangladesh local law governs eligibility
bdt3 Our Legal Position and What It Means for You
ACCOUNT SECURITY PRACTICES

How We Handle Your Data and Account Security

Your account data — including your wallet details for bKash, Nagad, and Rocket — is held under our data handling policy. We use SSL encryption on all account pages and payment flows. Data retention follows the schedule in our privacy terms; you can request your stored data or ask for corrections through our support email. We do not share personal account data with third parties outside of payment processing and fraud verification.

Data Retention We keep your account data for the period set out in our privacy terms. After account closure, retention follows the minimum required by our operating policy.
Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.
Payment Data Handling bKash, Nagad, and Rocket transaction data is processed solely for payment clearing and fraud checks. We do not store your mobile wallet PIN or full account credentials.
Data Request Process To request a copy of your stored data or ask us to correct an entry, email support with your account ID. We aim to respond within a reasonable timeframe per our policy.
POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Query

If you have a question about your account terms, a disputed transaction, or how a specific policy applies to your situation, our support team handles these directly. Use live chat for urgent account matters; email for formal written requests. Policy queries get routed to our compliance-aware support staff, not a general queue.

Live Chat Open the chat widget from your account dashboard for account-specific policy questions. Available during active platform hours for Bangladesh accounts.
Email Support Send a formal query or document request to our support email. Include your account ID and a clear description of the legal matter you are raising.
Account Help Centre Navigate to the Help section inside your account for policy documents, terms summaries, and wallet verification steps for bKash, Nagad, and Rocket.

Common Questions About Terms and Policy

These are the questions we get most often from account holders in Bangladesh about how our legal terms work, what your rights are, and what to do when something goes wrong with a transaction or account action.

Yes. Access depends on your local law and eligible region. You are responsible for confirming that using bdt3 is permitted under the rules that apply where you are located.

The terms displayed at account registration govern your use. They cover your wallet, payment methods including bKash, Nagad, and Rocket, account conduct, and how disputes are handled.

Raise it through live chat or email with the transaction reference number. Our support team logs it and traces the payment through the relevant verification path for that wallet.

Yes. Email our support team with your account ID and a clear data access request. We will respond with your stored information as held under our data policy.

We notify you through the account notification system. Continuing to use the platform after a notified change is treated as acceptance of the updated terms.

Policy and compliance questions get routed to staff with the relevant account context, not just the general queue. Use email for formal requests so there is a written record.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.