Reference

Terms That Govern Your bdt3 Account

These terms set out what you agree to when you open and use a bdt3 account — covering deposits via bKash, Nagad and Rocket, game access, withdrawal conditions and account conduct.

Account eligibility by regionbKash, Nagad, Rocket wallet rulesWithdrawal conditionsAccount conduct standardsJurisdiction-dependent access
bdt3 Terms That Govern Your bdt3 Account
HOW WE HANDLE THIS

Account Security and Terms Enforcement

We enforce these terms consistently across all accounts. Your wallet balance, transaction records and account activity are logged securely. If you need to request a change to your account details or dispute a terms decision, the process starts with identity verification — we match your submission against the details on file before making any adjustment.

Wallet Transaction Records

Every bKash, Nagad and Rocket deposit or withdrawal is logged against your account. You can view your full transaction history inside the wallet tab at any time.

Account Security Practices

Accounts are protected by OTP verification on login. If you suspect unauthorised access, contact support immediately so we can lock the account and review activity.

Terms Update Process

When we update these terms we publish the revised version with a notice in your account. Continuing to use the platform after that notice counts as acceptance of the new version.

Dispute and Review Path

Terms disputes are reviewed by our account team. Submit via the help form under Account Settings and include your account ID so we can access your full record.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been actioned incorrectly under them, our support team can help. Reach out through live chat in your account dashboard, by email, or via the help form — all three paths connect to the same Bangladesh-based review queue. Have your account ID ready so we can pull up your wallet and transaction history straight away.

Team online

Live Chat

Open the chat widget from your account dashboard. Give your account ID and describe the terms clause you want clarified or disputed.

Email Support

Write to our support address with your query and account ID. We review terms-related emails and aim to respond in the order received.

Help Form

Submit the in-app help form under Account Settings. Select the Terms & Conditions category so your query routes to the right review team.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply to your account, your wallet and your access rights. If your question is not covered here, live chat is the quickest way to get a direct answer.

Yes. All wallet transactions — whether via bKash, Nagad or Rocket — are subject to the same account terms. The payment method does not change your obligations or your withdrawal conditions.

We publish updates to these terms in your account before they take effect. Continued use of your account after the notice date means you have accepted the revised terms.

A breach may result in account suspension while we review the situation. We will contact you through your registered details to explain the reason and outline the next steps.

Where a term conflicts with applicable local law in your jurisdiction, your legal rights under that law are not overridden. Access and eligibility depend on local law and eligible regions.

Submit a request via the help form in Account Settings or through live chat. Our team will ask for identity verification before making any changes to your registered details.

This page always reflects the current version. If we update the terms, a notice appears in your account dashboard. Check this page after any such notice to see what changed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.